1. Overview
Hipnnrefineai is primarily an informational reading project. From time to time we may make a paid educational item available, such as a downloadable guide. This policy describes how we approach refunds for those items in a fair and transparent way, and how it sits alongside your rights under consumer law.
2. What this covers
This policy applies only to paid educational materials purchased directly through Hipnnrefineai. It does not apply to free content, which makes up the majority of the site, nor to anything purchased from third parties. The specific terms of any paid item will be presented clearly at the point of purchase.
3. Eligibility
If a paid item does not match its description, or if you experience a genuine technical problem that prevents access and we cannot resolve it, you may be eligible for a refund. To help us assess a request fairly, please include your order reference and a clear description of the issue.
4. Digital materials
Many of our paid items, where offered, are digital and available immediately. For digital content supplied without a physical medium, the right to cancel can end once download or access begins, where you have acknowledged this at checkout. We will always make these conditions clear before you complete a purchase.
5. Right of withdrawal
Where applicable consumer law gives you a cooling-off period, you may withdraw from a purchase within that period without giving a reason, subject to the rules on digital content described above. We will explain the relevant period and any conditions at the time of purchase.
6. How to request
To request a refund, contact us through the contact page, by post at Mannerheimintie 14–20, 00100 Helsinki, or by telephone on +358 9 5657 4523. Please provide your order reference, the date of purchase and a short explanation. A clear request helps us respond quickly and accurately.
7. Timelines
We aim to acknowledge refund requests within a few working days of receipt. Where a refund is approved, we will process it promptly and, in any event, within the timeframe required by applicable law. The time for funds to appear may depend on your payment provider.
8. Refund method
Approved refunds are normally returned using the same payment method you used for the original purchase, unless we agree otherwise with you. We do not charge a fee for processing a valid refund.
9. Exceptions
We may decline a refund where a request falls outside the conditions above, for example where digital content has been fully accessed after you acknowledged the loss of the cancellation right, or where a request is made well outside any applicable period. We will always explain our reasoning.
10. Your statutory rights
This policy is offered in addition to, and does not affect, your statutory rights as a consumer under Finnish and European Union law. Where this policy is more generous than the law requires, the more generous terms apply. Where the law gives you stronger rights, those rights prevail.
11. Contact
For any question about this policy, contact us at Mannerheimintie 14–20, 00100 Helsinki, by telephone on +358 9 5657 4523, or through our contact page using the reference admin@hipnnrefineai.world.